The primary communication and relationship channel between a company and its customers.
The Customer Support service manages active calls received, providing information and responding to suggestions, requests and claims related to the products / services throughout the entire customer life cycle through a variety of channels.
Services based on customer type: B2C (Business to Consumer), B2B (Business to Business), profile segmentation (mass, VIP, etc.).
Customer retention activities or cross- and up-selling strategies can also be included and are considered valued sources of additional income for the business and provide information assets which in the end provide value to the company and help in decision-making processes.
- VPA (Virtual Personal Assistance)
- Data Intelligence
- Monitoring and Interaction on Social Networks
- IVR (Interactive Voice Response)
- Customer Service for the hearing impaired
- Electronic Documents