Building and maintaining credit customers' relationships through efficient and systematic processes.
Execution of business and operations processes designed for a variety of products in the credit assignment segments covering the complete value chain including credit and fraud analysis, formalization and contract management, sales, customer service and collections.
It covers all processes in the value chain of issuers and users of debit and credit cards, including sales, cross- and up-selling activities, credit analysis, usage management, requests and claims, as well as collection processes. It includes also technical support for users.
- Specialized processes
- Channel integration (better cost-to-efficiency ratio)
- Social BPM and automatic workload management, multichannel platform, predictive markers
- Data analysis / Big Data (improving BTTC, BCTC), knowledge management