Complaints Management

Understanding and living up to consumers' expectations in a timely manner and with the highest quality standards.

Strategic approach and execution of claims management including prevention, receipt, analysis and processing of claims through all channels and diverse levels of complexity.

Prevention and management of the claims processes in all market segments, especially in those sectors with greater volume, providing support and solutions to demands from end-customers and regulatory bodies focusing on reducing the number of claims, mitigating recurrence and increasing customer satisfaction.

  • Specialized processes
  • Multichannel integration focused on customer behavior
  • Social BPM, automatic workload management, multichannel platform, interface with the client's software (CRM)
  • Knowledge management, smart IVR, speech analytics, mystery shopper, surveys


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