Technical Support

Expert technical assistance when you need it, where you need it, how you need it.

Understand the entire relationship journey for activation, support and deactivation of services or products. Unified management of client services, aimed at converting Technical Support into a source of engagement, efficiency and revenue.

We quickly diagnose, analyze and process technical matters using different channels, lowering costs and achieving consumer satisfaction. From a single point of contact and fulfilling service level agreements (SLAs), we resolve problems, provide technical information and answer questions about the installation, use and maintenance of products and/or services, in addition to managing field services and repair centers.

To guarantee resolution in the very first customer contact (FCR – First Call Resolution), promoting greater satisfaction and avoiding unnecessary costs, we manage all of your company's technical support processes with the best market quality and using proprietary methodologies.

Solution Differentials:
Wide-ranging knowledge of the entire Telecom and Consumer Goods chain
Technology for end-to-end management of support processes and automation via bot
Experience with managing communities

 

Some other available solutions

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