Collections

The most effective strategy for each debt collection situation.

Using a comprehensive Collections platform that involves Analytics, BI, CRM, Predictive Dialers, a Multichannel Platform and a Negotiation Portal, we work at every level of default, achieving higher conversion rates and better results at less cost. We back the entire recovery process, with greater control over defaults and better costs, regardless of the phase of debt.

Contacts are made through multiple channels, outbound or inbound, based on the use of automation tools, in an effort to reactivate the consumer's relationship with the client that has contracted us.

We develop specific strategies based on our experience, increasing efficiency and always considering local debt collection regulations.

In Brazil, in 2016, we acquired R Brasil Soluções, one of the top collections service providers in the country, and went on to provide a superior end-to-end collection solution to our clients, providing a more efficient alternative for consumers to make their payment current and improve their relations with brands.

Solution Differentials:
Analytics and BI tools to support decision-making.
Multichannel technology with operation integrated with digital technology (virtual agent, social media, text messaging, WhatsApp, etc.).
Capability to work on various phases of collections.

Some other available solutions

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