- The Top Employers certification recognizes the quality of working conditions that companies offer to their employees as well as the excellence in their HR practices
February 1, 2018
MADRID, February 1, 2018 – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has received the 2018 Top Employers certification in Spain, recognizing the best employers in the country according to the Top Employers Institute.
The Top Employers certification, which Atento is receiving for the eighth year in a row in Spain, provides the company the recognition in areas such as talent strategy, staff planning and management, welcome processes, learning and development, performance management, leadership development, career management, compensation, benefits, and culture.
According to José María Pérez Melber, Managing Director of Atento Spain, “We are very pleased to be recognized as one of the benchmark employers in our country. The Top Employer certification is also an incentive to reinforce our commitment to people and their professional development as a fundamental pillar of our culture and business model. At Atento we have an exceptional team of professionals and a wide range of differentiated solutions that allow us to offer companies the best customer experience in the market.”
“Top Employer is a recognition of our human resources programs, which reinforce the commitment of our employees to offer the best service to our clients. Our objective is to make our employees feel fulfilled and motivated with their work on a daily basis, and also to help them to grow professionally,” said Juan Riquelme, Human Resources Director at Atento Spain.
According to Salvador Ibáñez, Country Manager at the Top Employers Institute in Spain, “Our comprehensive analysis shows that Atento provides to its employees an excellent working environment. The company also offers them a wide variety of creative initiatives, from secondary benefits and working conditions to well-implemented performance management programs that are well aligned with the company’s culture.”
The participating companies in the Top Employer certification process have to overcome a rigorous analytical process and reach the necessary levels of requirement in order to be certified. All responses are individually audited to reinforce the validity of the process. In this way, the analysis validates the excellent conditions offered by Atento for yet another year, placing it in a prominent position among the group of certified Top Employers.
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2016, Atento was named one of the World´s 25 Best Multinational Workplaces by Great Place to Work® for a fourth consecutive year. For more information visit www.atento.com