Atento embarks on a new era with Bain Capital

Atento is ranked second in the world in the Business Process Outsourcing and Customer Relationship Management sector by revenue, is a leader in all its markets and has outperformed the market over five years of consecutive growth.

December 12, 2012

  • Atento is ranked second in the world in the Business Process Outsourcing and Customer Relationship Management sector by revenue, is a leader in all its markets and has outperformed the market over five years of consecutive growth
  • The Company provides high quality tailored services, ensuring the highest standards of innovation, commitment and state-of-the-art technology to its over 500-strong client portfolio
  • Confident of continued development of service offer and growth, with CAGR forecasts of 5.7% for the BPO/CRM industry (2011-2015)

MADRID - Today sees a further milestone in Atento's history of growth with the entry of Bain Capital as majority shareholder. At 5 pm on the 12 December the deal was closed between Telefónica and Bain Capital for the acquisition of Atento for €1,051 million euros.

"I would like to begin this new stage by thanking Telefónica for its continued support and contribution to the development and growth of what is today one of the world's most important BPO and CRM companies. Telefónica has played a crucial role in the transformation our Company has undergone over a short period of time" said Alejandro Reynal, Atento Global CEO, on the closing of the deal. "Bain Capital's decision to invest in Atento is a vote of confidence for our company, business model, product portfolio and our management team. I am very excited to be a part of this new era that represents a unique opportunity for growth and a challenge for us to strive to improve our service offer for our clients who drive our ambition to deliver excellence" stated Mr. Reynal.

"We are delighted to be Atento's partner on its next phase of growth. We look to invest and support market-leading companies and Atento is the market leader in Latin America and the second largest company globally in the sector. We have a unique and exceptional track record of helping companies grow following separation from larger groups as well as growing companies in this industry and we look forward to helping Atento deliver best-in-class services and added value to its impressive client portfolio", said Melissa Bethell, Managing Director for Bain Capital.

Atento has become one of the world's most important companies in the BPO/CRM sector, an industry that is forecast to grow at a CAGR of 5.7% over 2011-2015. The company has posted double-digit growth over recent years, is one of the sector's most profitable companies and closed the 9-month period ending in September this year with accumulated revenue of 1.41 billion euros, an increase of 5.3% in comparison to the same period of the previous year. In terms of profits, Atento posted an OIBDA of 172 million euros, an increase of 26.9% compared to the same period for the previous year. The company is also acknowledged around the world for its people management, with over 150,000 employees it is the only company in the industry to be listed in the top 25 best companies to work for in the world.


About Atento

Atento is a multinational Business Process Outsourcing (BPO) company in the Customer Relationship Management (CRM) sector, leader in Latin America and the second largest company of its kind in the world. Since 1999, the company has developed its business model in more than 15 countries where it employs over 150,000 people. Atento offers best-in-class solutions over multichannel platforms to more than 500 blue-chip clients. Its clients are leading multinational companies from sectors such as telecommunications, banking and finance, healthcare, retail and public administration among others.


About Bain Capital

Bain Capital is one of the world's leading private investment firms with approximately USD 66 billion in assets under management. The firm works alongside the management teams of the companies it invests in to further their growth and development. Its executives have extensive operational and consulting experience and since 1984 have invested in over 300 companies around the world, including Japan's leading call centre operator Bellsystem24 and Genpact, the world's largest business processing services company. Bain Capital has a distinctly people-intensive, value-added approach to investing, with a strong emphasis on supporting management teams to drive strategic and operating improvements. Bain Capital Europe, the firm's European private equity affiliate, has been investing with the same philosophy since 1989. Bain Capital has offices in London, Munich, Boston, Chicago, New York, Hong Kong, Mumbai, Shanghai and Tokyo. For further information about Bain Capital:

Source: Atento

Utilizamos cookies para mejorar nuestros servicios mediante el análisis de sus hábitos de navegación. Si continuas navegando, consideramos que aceptas su uso. Puedes cambiar la configuración u obtener más información aquí. X