We are leaders in the market for Customer Experience Management (CEM) solutions in Brazil.
Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.
We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients. Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics.
We are the leader in the CRM/BPO market in Brazil where we initiated operations in 1999. We are also recognized as one of the most innovative companies in the country with the ability to deliver the best customer experience through innovative solutions, our integrated multichannel platform, and the investment in new technologies.
We have operations in six major Brazilian urban centers, Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto, Feira de Santana and Guarulhos. Additionally, Atento provides in-person services in more than 900 cities throughout the country.
We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.
Atento is one of the largest employers and first employers in Brazil and it has been recognized systematically as one of the Best Workplaces by the Great Place to Work in the Brazil.
Number of employees
more than 80.000
Number of workstations
more than 46.000
Number of centers
34 on-site/ 36 remote sites
Portuguese, Spanish and English
Awards, Acknowledgements and Certifications
Great Place to Work:
In its 2015 edition, Atento was recognized once again as one of the Best Places to Work in Brazil.
In the 2014 edition of these prestigious Direct Marketing awards, Atento Brazil had 2 of its success cases recognized.
Direct Marketing Association Award (ABEMD):
In 2014, ABEMD elected Atento in Brazil as the “Contact Center of the Year” and awarded four of the company’s Business Cases. The awarded Cases were related to Social Media management, Customer Service, Cross Selling Strategy and HR Strategy.
Contact Center Excellence Award (PECC):
Atento in Brazil received a prize in the 2014 edition of PECC with a Business Case about “HR Stretegy to receive and train new employees”.
National Teleservices Award (ABT):
This Award, the most important for the Teleservices’ market in Brazil, has recognized Atento with nine awards and two highlight prizes in 2014.
The Business Cases awarded were related to Turnover Reduction, Customer Satisfaction, Social Media, Internal Communications Strategy, Collection, Back Office efficiency, Human Resources Strategy for new employees and Customer Service.
Banking Report Award:
This award recognizes the best operations and services related to financial institutions.
In 2014, Atento won one prize in this award.
Multichannel Award (by Customer SA magazine):
This award recognizes the companies that make the best use of multichannel strategies.
In 2014, Atento won three prizes in this award with Business Cases related to Customer Services, Cross Selling and Sales.
Modern Consumer Awards for Excellence in Customer Services:
Atento operations won 12 prizes in the 2014 edition of this Award, which recognizes the best customer service operations for Brazilian consumers.
2012 and 2013 Quality in Multichannel Relationships Awards:
Organized by the Padrão Group, these awards recognize and value quality in customer service centers. In 2013 Atento won the following awards: Contact Center of the Year, Best Multichannel Contact Center, Best Financial Management, Best Technological Management, Best Multichannel Online Services and Outstanding Company of the Year in Employee Services.
Ouvidoria Brasil 2013 Award:
Atento won second for 2013 “Ouvidoria Brasil” Award, with the
Atento Employee Service Line. This edition evaluated more than 50 public and private employee service lines. The criteria for evaluating these employees’ oriented service lines centered on their innovation, performance, management, partnerships, integrity and social responsibility.
Most Admired Company in Brazil:
Atento Brazil was considered the "Most Admired Company in Brazil 2012" in the Contact Center category.
Atento Brazil won the South American Prize in the "Vehicles" category with the project: "Fiat innovates and develops an exclusive service for premium customers of Line Fiat: Central L' Único".